AI Agents for Email and WhatsApp
Every message answered. The hard ones go to a person.
Agents that read incoming email and WhatsApp messages, reply from your approved knowledge in Arabic or English, update your systems, and hand anything uncertain to your team.
Signal
In Saudi Arabia customers expect answers on WhatsApp, the Kingdom’s most-used app according to the CST Saudi Internet Report 2025.
Client problem
The same questions, all day, from every channel.
- Logistics: “Where is my shipment?” asked hundreds of times, each answered by hand from the tracking system.
- Retail: order, return and refund questions that follow your policy but still wait in a queue.
- Healthcare: appointment requests and reminders handled by a front desk that is already full.
Approach
Answer what is known. Escalate what is not.
01 / READ
Understand the message
The agent identifies the customer, the intent and the record it concerns, in Arabic or English.
02 / CHECK
Apply your rules
Fixed rules decide what may be answered, from which source, and what always needs a person.
03 / ACT
Reply or hand over
It replies from approved knowledge, or routes the case to your team with the conversation and record attached.
Deliverables
What you get.
- An agent connected to your email and the WhatsApp Business Platform, answering from approved knowledge only.
- Written rules for escalation, tone and the topics it must never answer alone.
- A log of every message and action, with a dashboard of volumes, response times and hand-offs.
Technology, grouped by purpose
Chosen for the job.
Channels
WhatsApp Business Platform, Microsoft 365 and Google Workspace mail, and your CRM, ERP or tracking system through their APIs.
Intelligence
Models accessed through the Anthropic or OpenAI APIs, grounded in your approved knowledge.
Control
A deterministic rules layer, approval steps for sensitive replies, and structured logs of every action.
FAQs
Questions buyers ask.
What if the agent does not know the answer?
It does not guess. When a question falls outside approved knowledge or your rules, it tells the customer a person will follow up and routes the case to your team with the context attached.
How is customer data protected?
We design to Saudi Arabia’s Personal Data Protection Law: only the data the task needs, access limited by role, and every action logged. Where a message is processed by an AI provider outside the Kingdom, we document it and discuss in-Kingdom options with you.
Can it start small?
Yes. Most clients start with one inbox or one WhatsApp number and a short list of question types, running alongside the team before it replies on its own.
Strategy call
Start with one channel.
A 30-minute conversation, no obligation. We will tell you plainly if this is not the right next step.
Related: Workflow Automation · Knowledge Graph Retrieval